FAQ

Our Returns Policy

We will only accept returns if the goods are unopened, unused and are in a resalable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

If this is not the case then the item cannot be returned. If the goods are faulty or damaged please contact us on customerservices@jacksoflondon.co.uk or 01428 717479 and we will advise you on the next step.

Customers would bear the full cost of returning the goods. Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage. Jacks of London will replace any faulty items with the same product, however if the product is no longer available, will refund the original card used to make the purchase. Our returns policy is valid for 28 days from receipt of goods.

Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement.

Please wrap your return products in the same packaging in which you received it and enclose a brief explanatory note including your name, order no and reason for return. Return to: Returns Department, Jacks of London, Derwen, Star Hill, Churt, GU10 2HS United Kingdom

Shipping policy

We will dispatch your order on the day of receipt if we receive your order before our 2pm cut off time on weekdays, and if we have the order in stock. Weekend orders will ship on the following Monday unless it is a Bank Holiday.

If we do not have your order in stock, we will contact you by e-mail or telephone. We will inform you when we expect that part of the order to arrive and you will be given the opportunity to cancel that part of the order. Alternatively we may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee.

Jacks of London uses Royal Mail as its shipping company. Please allow a total delivery time of 3-5 business days for UK addresses (although items are likely to arrive sooner) for all Royal Mail First Class packages.

For Next Day Delivery packages Jacks of London uses Royal Mail’s Next Day Service. Delivery is guaranteed next business day before 5:30PM. Your valid order must be with us before 2pm to guarantee dispatch on the day of your order.

At this time Jacks of London are only able to deliver to addresses within the UK and Ireland.

Getting in touch

If you have an issue with your order, a particular product, delivery or simply wish to get some advice on our product range then please get in touch with us in one of the following ways -

Post

Jacks of London
Derwen
Star Hill
Churt
Farnham
GU10 2HS

Email: customerservices@jacksoflondon.co.uk

Telephone: 01428 717 479

Our hours are 9am to 5pm

You can also visit our main Jacks of London website at www.jacksoflondon.co.uk which provides further information or our social media pages as per below -

Twitter - @jacksoflondonuk

Facebook - jacksoflondonbarbers

Instagram - jacksoflondonuk

Ingredients found in Head Strong Defining Paste

Aqua (Water), Ceteareth-25, Cetearyl Alcohol, PEG-7 Glyceryl Cocoate, Cetyl Alcohol, Cera Alba (Beeswax), Tapioca Starch, PEG-40 Hydrogenated Castor Oil, Pumice, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Dehydroacetic Acid, Polymethylsilsesquioxane, Limonene, Linalool, Citral, Citronellol, Galactoarabinan, CI 77499 (Iron Oxides).

Ingredients found in Hold Tight High Shine Pomade

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, VP/VA Copolymer, PEG-40 Hydrogenated Castor Oil, PEG-12 Dimethicone, Phenoxyethanol, Benzyl Alcohol, PEG-12 Allyl Ether, Parfum (Fragrance), PEG-12, Disodium EDTA, Dehydroacetic Acid, Limonene, Linalool, Citral, Citronellol.

Ingredients found in Motion Hold Styling Cream

Aqua (Water), Ceteareth-25, PEG-7 Glyceryl Cocoate, Cetearyl Alcohol, Tapioca Starch, Cetyl Alcohol, Cera Alba (Beeswax), PEG-40 Hydrogenated Castor Oil, Glyceryl Stearate, PEG-100 Stearate, VP/VA Copolymer, Glycerin, Lanolin, Phenoxyethanol, Benzyl Alcohol, PEG-12 Dimethicone, Parfum (Fragrance), Styrene/Acrylates Copolymer, PEG-12 Allyl Ether, PEG-12, Disodium EDTA, Polymethylsilsesquioxane, Dehydroacetic Acid, Limonene, Linalool, Trideceth-7, Sodium Lauryl Sulfate, Citral, Citronellol.

Ingredients found in Urban Hold Sea Salt Spray

Aqua (Water), Magnesium Sulfate, Sodium Chloride, Polysorbate 20, Lonicera Caprifolium (Honeysuckle) Flower Extract, Parfum (Fragrance), Lactic Acid, Sodium PCA, Sodium Lactate, Lonicera Japonica (Honeysuckle) Flower Extract, Arginine, Aspartic Acid, PCA, Limonene, Glycine, Alanine, Serine, Linalool, Valine, Isoleucine, Proline, Threonine, Citral, Histidine, Phenylalanine, Citronellol.

Ingredients found in Hassle Free Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.

Ingredients found in Hassle Free Conditioner

Aqua (Water), Cetyl Alcohol, Cetearyl Alcohol, Glycol Stearate, Cetyl Esters, Cetrimonium Chloride, Behentrimonium Chloride, Amodimethicone, Argania Spinosa Kernel Oil, Behentrimonium Methosulfate, Crambe Abyssinica Seed Oil, Sodium Benzoate, C10-40 Isoalkylamidopropylethyldimonium Ethosulfate, Hydroxyethylcellulose, Phenoxyethanol, Parfum (Fragrance), Glyceryl Stearate, Potassium Sorbate, Citric Acid, Lauryl Alcohol, Trideceth-12, Glycerin, Disodium EDTA, Panthenol, Phytantriol, Simmondsia Chinensis (Jojoba) Seed Oil, Myristyl Alcohol, Limonene, Linalool, Citral, Avena Strigosa Seed Extract, Lecithin, Citronellol.

Ingredients found in Bulk Up Thickening Shampoo

Aqua (Water), Sodium Laureth Sulfate, Cocamidopropyl Betaine, Ethyltrimonium Chloride Methacrylate/Hydrolyzed wheat protein copolymer , Glycerin, PEG-40 Hydrogenated Castor Oil, Sodium Chloride, Acrylates/Palmeth-25 Acrylate Copolymer, Glycol Distearate, Laureth-4, Quaternium-80, Sodium Benzoate, Parfum (Fragrance), Phenoxyethanol, Polyimide-1, Potassium Sorbate, Polyquaternium-10, Argania Spinosa Kernel Oil, Crambe Abyssinica Seed Oil, Disodium EDTA, Panthenol, Phytantriol, Sodium Hydroxide, Limonene, Linalool, Citral, Formic Acid, Avena Strigosa Seed Extract, Lecithin, Citronellol, Citric Acid.